Terms and Conditions


Sense of Soma provides well-being massages for the purpose of relaxation, injury prevention, and maintenance of health. Sense of Soma massage therapists do not make medical diagnoses or promises of healing. By using our website or purchasing any of our services or gift vouchers, you agree with terms of conditions. You can contact us through an online form or an email if you have any questions, complaints, or requests.


We are not healthcare providers, and we don’t provide any medical advice or medical treatments. Content on our website is informational and is not a substitute for a professional medical consultation. We do not hold responsibility for damage or injury to you. Anyone with medical conditions such as heart problems, high blood pressure, fever, blood clots, inflammation, kidney or liver conditions, or pregnancy should consult a doctor prior to making a massage appointment with us. If you have a contagious disease, please inform us through email or telephone. Our masseurs maintain a high standard of personal hygiene, which is also requested of our clients. Masseurs are not allowed to work if they are suffering from a cold, virus, or any other general illnesses. In case of cancellation from our side because of an illness, you will be informed and offered an alternative available date. If you are feeling unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.


All prices are final and are stated on our website. Costs of a massage session are fixed. Additional charges will be made for travel over 15 km, as listed on our Services page. We hold the right to change the prices. We will inform you in case any changes are made.


Sense of Soma, Holistic Home Massage, offers a range of payment options, including cash, Twint and Revolut. A deposit in the amount of 50% of the total fee is made when booking a massage; the remaining 50% as well as any travel fee is paid after a completed session. Clients who prefer to pay in full at the time of booking will receive a 10chf reduction.


Our massage sessions last about 90 minutes. This includes paperwork, introductory conversation, setup preparation, and the massage. In order for you to have the best experience, we ask you to please be prepared before our arrival to your home. The basic requirement for a session is a comfortably warm room with enough space (at least 3x3m) for a massage table. We will end our session according to booked time. If we are unable to start a massage because of unpreparedness, service time will be shortened. 


You can book a massage through our website, telephone call, SMS, or email. You will receive an intake form, which we kindly ask that you please answer truthfully. By signing the intake form you agree to our policies. A deposit of 50% is required at the time of booking. 


We ask you to please inform us of a cancellation through email, SMS or phone call. Cancellations made at least 24 hours in advance of a booked session will prompt a full deposit refund within 14 days. Deposits cannot be returned for cancellations made less than 24 hours before sessions or for failure to attend a booked session. If a session is reserved with a gift voucher and the client cancels within 24 hours of an appointment or fails to attend a booked session, the gift voucher is considered to be used.

Sense of Soma therapists hold the right to turn down or cancel a session if a client is under the influence of alcohol, psychoactive substances, is physically or verbally abusive, or demonstrates inappropriate, aggressive, or sexual behaviour. Health condition criteria for accepting the client is described in the health conditions paragraph.


All trusted health information is treated with strict confidentiality. Customer data will never be disclosed to third parties.


Gift vouchers are valid for 12 months from date of issue. They must be presented at the time of booking with a one-time code, written on the back of the voucher. There are no refunds or returns of gift vouchers, and they cannot be exchanged for cash. Gift vouchers will not be replaced if lost, damaged, or stolen. Unused gift vouchers cannot be exchanged for cash. Monthly specials are valid for one month from the purchase date and can be booked for any time in the following three months. Savings Packages cannot be used with any other discount.


All website design, text, graphics, intellectual property, and other content are the property of  Sense of Soma, Holistic Home Massage.

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